Last updated : April 2026
Article 1 — Purpose
These General Terms and Conditions of Sale (hereinafter « T&Cs ») govern the contractual relationship between [_____], a simplified joint-stock company (SAS) with share capital of 1,000 €, registered with the Aix-en-Provence Trade and Companies Register under number 989 742 762 00010, with its registered office at 40 B Allée des Chênes, 13410 Lambesc, France (hereinafter « Versant Collection »), and any natural or legal person (hereinafter « the Client ») making a booking via the website versantcollection.com (hereinafter « the Website »).
Any booking made on the Website implies the Client's unconditional acceptance of these T&Cs.
Article 2 — Services Offered
Versant Collection offers seasonal rental services of premium accommodation in the resorts of the 3 Vallées (Val Thorens, Courchevel, Les Menuires, Megève), including:
- Rental of furnished apartments and chalets
- Personalised concierge services
- Arrangement of additional services (transfers, ski lessons, dining, etc.)
The key features of each property (description, facilities, capacity, location) are presented on the Website. Photographs are for illustrative purposes only and do not constitute a contractual element.
Article 3 — Pricing
3.1 Prices
Prices are quoted in euros (EUR), inclusive of all taxes. They cover the rental of the accommodation for the selected period. Cleaning fees, tourist tax and optional services may be charged separately and are clearly indicated before the booking is confirmed.
3.2 Price Changes
Versant Collection reserves the right to modify its prices at any time. The applicable prices are those in effect at the time the booking is confirmed.
Article 4 — Booking
4.1 Booking Process
Bookings are made online on the Website following these steps:
- Selection of the accommodation and stay dates
- Providing personal information
- Acceptance of these T&Cs and the Privacy Policy
- Payment validation
- Booking confirmation by email
4.2 Confirmation
The booking is considered confirmed upon receipt of payment (full payment or deposit, depending on the applicable conditions) and the sending of a confirmation email by Versant Collection.
Article 5 — Payment
5.1 Payment Methods
Payment is made by bank card (Visa, Mastercard) via our secure payment platform. Transactions are encrypted and processed by a PCI-DSS certified provider.
5.2 Payment Schedule
- Deposit: a deposit of 50% of the total amount is required at the time of booking
- Balance: the remaining balance is due 30 days before the arrival date
- Booking made less than 30 days in advance: the full amount is required at the time of booking
5.3 Security Deposit
A security deposit varying from €150 to €700 depending on the property € may be requested upon arrival. This deposit will be refunded within 30 days of departure, less any damages incurred.
Article 6 — Cancellation and Modification
6.1 Cancellation by the Client
In the event of cancellation by the Client, the following conditions apply:
- More than 30 days before arrival: full refund of the deposit, except for an administration fee of €150 €
- Between 60 and 30 days before arrival: 50% of the total amount is retained
- Less than 30 days before arrival: no refund will be issued
All cancellations must be notified in writing to contact@versantcollection.com.
6.2 Cancellation by Versant Collection
In the event of force majeure or unavailability of the accommodation, Versant Collection undertakes to offer an alternative accommodation of equivalent or superior quality, or to issue a full refund of all amounts paid.
6.3 Modification
Any request to modify a booking (dates, accommodation) is subject to availability and may result in a price adjustment.
Article 7 — Stay
7.1 Arrival and Departure
Unless otherwise indicated, check-in is from 10:00 AM and check-out is before 10:00 AM. Schedule adjustments may be arranged upon request and subject to availability.
7.2 House Rules
The Client agrees to comply with the house rules of the accommodation, which will be communicated at the time of booking confirmation. Non-compliance with the rules may result in the termination of the stay without refund.
7.3 Maximum Occupancy
The number of occupants may under no circumstances exceed the maximum capacity indicated for the accommodation. Any excess may result in the immediate termination of the booking.
Article 8 — Liability
Versant Collection acts as an intermediary between property owners and Clients. As such:
- Versant Collection shall not be held liable for any inconvenience related to the external environment (construction work, noise, weather conditions, slope closures, etc.)
- The Client is responsible for any damage caused to the accommodation and its equipment during the stay
- The Client is strongly advised to take out cancellation insurance and holiday home liability insurance
Article 9 — Right of Withdrawal
In accordance with Article L.221-28 of the French Consumer Code, the right of withdrawal does not apply to accommodation services to be provided on a specific date or at a specific frequency.
Article 10 — Applicable Law and Disputes
These T&Cs are governed by French law.
In the event of a dispute, the Client agrees to contact Versant Collection first in order to seek an amicable resolution. Failing an amicable agreement, the dispute shall be submitted to the competent courts in accordance with ordinary rules of jurisdiction.
In accordance with Article L.612-1 of the French Consumer Code, the Client may use a consumer mediator free of charge. The competent mediator is: Médiation Tourisme et Voyage (MTV), BP 80303, 75823 Paris Cedex 17, www.mtv.travel.
European Commission online dispute resolution platform: https://ec.europa.eu/consumers/odr
